add skills to user for hunt group or call Q

Unanswered Question
May 1st, 2007
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I just took over our phone system and don't know where to look for most stuff. This should be some easy points for someone. I am running callmanger 4.2 and Cisco Unity Connection version: 1.2(1)

I have a Call Q with extension 8951, i need to add 2 users to it. I do not know where to go for it in Callmanager or Unity. I thought i just goto the persons extension then add skills to the person having to do with the call q. Or do i do it the other way around and add the person to the Q?

Any help would be great.

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Justin Brenton Fri, 08/03/2007 - 06:55
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Yep you will need to create hunt lists with CallManager, IPCC can only use skills.


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