add skills to user for hunt group or call Q

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May 1st, 2007
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I just took over our phone system and don't know where to look for most stuff. This should be some easy points for someone. I am running callmanger 4.2 and Cisco Unity Connection version: 1.2(1)


I have a Call Q with extension 8951, i need to add 2 users to it. I do not know where to go for it in Callmanager or Unity. I thought i just goto the persons extension then add skills to the person having to do with the call q. Or do i do it the other way around and add the person to the Q?


Any help would be great.

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kking@buchanan.com Tue, 05/08/2007 - 08:07
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you are combining two separate topics here. Why don't you just tell us what you are trying to do. Skills associated with ContactServiceQueues are a IPCC topic not call manager or unity connections. However, you do have the ability to create hunt lists and pilots in CM 4.2 that you can log in and out of, just not skils based.


Here is a link to a doc describing that feature.

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055c51c.html



Justin Brenton Fri, 08/03/2007 - 06:55
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Yep you will need to create hunt lists with CallManager, IPCC can only use skills.

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