I am referencing this bug:
There is a DDTS in this area - CSCdy66959 - Calls dequeued from CSQ do not get tracked properly. The same will be fixed in 4.0
The following is from the DDTS Release-notes
Historical Reporting shows a call as abandoned when it is redirected after being dequeued from a CSQ.
This happens even when there is a Set Contact Info step that marks the contact as handled in the successful branch of the Redirect step.
Refer to the Real Time Reporting Stats which will correctly reflect the contacts as Dequeued
My question is thus:
Using the "CSQ IP ICD Stats" report, I see the calls as "Dequeued", however using the "Overall IP ICD Stats", they show up as abandoned. In both instances, I am using Real Time Reporting and not Historical. So (and here is the question) is that part of the same bug?