I have an issue where a certain extension shows up wrong when they call the operator (who uses CCM Attendant Console).
I have checked Unity and CCM and the extension names appear to be correct.
When the user calls a phone, it shows up fine but when she calls the operator, she shows up wrong in attendant console.
Is there a way to go into the database and see if there is a wrong name?
We found the problem our AC. What we found was that even though all of the Call Manager settings had the correct User and DN information, when a call came to one of our Attendant Consoles, the DN for 2 users were always incorrect.
What we found was that the receptionist had configured a "Speed Call" list, therefore when the "User" called in the AC looked at its Speed Call List first and displayed that information to the Attendant.
It works much the same way your Cell Phone does, when an Inbound number matches a name in your phone book, it displays that name as a caller, even if its incorrect.
Hope this helps