I am currently running CRS 4.5 express standard and my license reads 150 ivr port, ipcc express standard seat 5, and ipcc max agents 300. I have 7 ip phone agents but only 5 can login at one time. I tried appending another license with more ip phone agents but it does not change my lic update screen. Do I need to remove the old lic file? Any suggestions?
I have this problem too.