Where I can use API's in ICM

Answered Question
May 1st, 2007
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Hi List;


I am VC++ with ASP and MSSQL, I would like to know where I can use Cisco API's in ICM to acheive add on applications and so on.


Any help to direct me?


Regards

Bilal

Correct Answer by lpezj about 9 years 11 months ago

Bilal,


The main certification for IPCC Enterprise is ATP UCC Enterprise Program. This certification allows a company sell, deploy and support Cisco IPCC Enterprise.


Hope this helps,


Juan Luis

Correct Answer by lpezj about 9 years 11 months ago

Bilal,


With CTIOS ICM APIs you can develop custom agent and supervisor applications. CTIOS provides a full set of APIS, ActiveX, COM, CIL and JAVA CIL tools that can provide you all the things you need to develop custom applications.


Please, take a look to this link where all the programming guides are pleced:


http://www.cisco.com/en/US/partner/products/sw/custcosw/ps14/products_programming_reference_guides_list.html


When you install client CTIOS applications, there are many examples to begin your integration.


Hope this helps,


Juan Luis

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Correct Answer
lpezj Tue, 05/01/2007 - 23:37
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Bilal,


With CTIOS ICM APIs you can develop custom agent and supervisor applications. CTIOS provides a full set of APIS, ActiveX, COM, CIL and JAVA CIL tools that can provide you all the things you need to develop custom applications.


Please, take a look to this link where all the programming guides are pleced:


http://www.cisco.com/en/US/partner/products/sw/custcosw/ps14/products_programming_reference_guides_list.html


When you install client CTIOS applications, there are many examples to begin your integration.


Hope this helps,


Juan Luis

bilalghayad Wed, 05/02/2007 - 01:20
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Thanks a lot for ur great help really.


Using this, can I do same like ICM it self (Rogger, PG, CTI Server, ...)?


Last issue: is there any certification for the ICM?


Again thx a lot for u.

Regards

Bilal

Zin.Karzazi Wed, 05/02/2007 - 03:42
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You cant program ICM itself, there are a bunch of things that makes ICM up : Roggers,PGs,CTI Servers, IVRs. Then you have reporting tools such Webview, Scripting...etc.

It s a really complicated story, cisco itself bought the company which programed most of ICM (i dont remember the name).


There are no certification available for ICM/IPCC Enterprise. IPCC Enterprise maybe included in the future in the CCIE Voice Certs:

See what Ben NG the Manager and Proctor of CCIE Voice said in a recent Q&A:


"Since IPCC Enterprise is a highly specialized product that involves in depth customization scripting skills and more, I am interested in your thoughts on the possible placement of IPCC Exterprise under the existing Expert Certification umbrella, or does it warrant something of its own?


Therefore I would like to take this opportunity to poll the rest of you on it, what do you think?


**Disclaimer: My comments above is purely hypothetical and is my personal opinion only.


-ben "


HTH

Karzazi



Correct Answer
lpezj Wed, 05/02/2007 - 22:50
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Bilal,


The main certification for IPCC Enterprise is ATP UCC Enterprise Program. This certification allows a company sell, deploy and support Cisco IPCC Enterprise.


Hope this helps,


Juan Luis

bilalghayad Thu, 05/03/2007 - 00:16
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Dear Juan;


Thanks a lot for ur kindly advise.


To be sure that I am in the right direction: ATP UCC is shortcut for what?


Regards

Bilal

Zin.Karzazi Thu, 05/03/2007 - 02:26
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The main certification for IPCC Enterprise is ATP UCC Enterprise Program. This certification allows a company sell, deploy and support Cisco IPCC Enterprise.


Hi Juan,

the ATP(Advanced Technology Provider) is not a certification for individuals, it a prerequirement (not even a must) for companys to became the Master Unified Communications Specialization, see here:


http://www.cisco.com/web/partners/program/specializations/ucom/master/requirements.html#pre

lpezj Thu, 05/03/2007 - 04:30
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Kin,


You are right. ATP is for companys.


Regards,


Juan Luis

Chris Deren Thu, 05/03/2007 - 05:35
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In order to sell and implement IPCC Enterprise products the channel partner comapny needs to be an ATP partner in IPCC (now UCCE).

This is similar to other advanced technologies such as Telepresence, MeetingPlace, Mesh Wirelsess Networking, etc.

Cisco wants to make sure that the parters putting these advanced techologies posseses the talent and expertise to be successful.


Chris

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