Hello,

Yes we did. Actually, it came down to having the appropriate console cable. As there are many different Cisco console cables not all have the same pin-out. Unfortunatley I was not on-site and had to depend on a Technician to verify the actuall cable type. There is a specific cable to the VPN concentrators. A switch or router console cable will not work.

Hope this helps. Good Luck,

If you are having problems with the Administrator access rights you can follow the following link wich will provide you with the detailed steps to reset the Admin password which will reset the access rights as well:

http://cisco.com/en/US/products/hw/vpndevc/ps2284/products_password_recovery09186a008009434f.shtml