I have recently added 5 new partitions, calling search spaces, route lists and route groups to resolve a long standing caller ID issue that we have. Basically we need to have different caller ID for outbound calls depending on which department the people are in. In any event, I created all of the items listed above and placed a phone in as a test. I used my phone as a test and placed it into one of the new partitions and calling search spaces. I made some outbound calls and the caller ID worked as expected with a different number depending on which partition and CSS the phone (line) was in. The issue that I have ran into is that inbound calls to my phone number go straight to voice mail so there is never a chance to answer the call. I was just wondering if I may have missed something with either the partitions or CSS that would cause inbound calls to go to voice mail rather than the phone. Any assistance would be appreciated.