Help with Expected Wait Time

Unanswered Question
May 2nd, 2007
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I'm having some scripting trouble...I'm trying to configure the script to calculate the expected wait time for the customers in the queue and play a prompt. The main problem is I can't seem to get the "create generated prompt" to work and play the number of minutes.

Does anyone have a sample script they've used?

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Overall Rating: 4 (1 ratings)

Thanks for the links. The deployment is IPCC V7.1 and CVP, not IPCC Express. I'm told by the systems integrators that the round up to minutes needs a Java programming change from the out-of-the-box functionality. Can you estimate the man-hours for such a change?

It does not seem like a big job to me.

Thanks. Appreciate it.


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