05-02-2007 10:22 AM - edited 03-14-2019 12:49 AM
I'm having some scripting trouble...I'm trying to configure the script to calculate the expected wait time for the customers in the queue and play a prompt. The main problem is I can't seem to get the "create generated prompt" to work and play the number of minutes.
Does anyone have a sample script they've used?
05-08-2007 08:47 AM
You can check this document for expected wait time
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00801547e9.shtml
05-23-2007 01:07 PM
Hi there,
Did you find out how to play only the number of minutes and not the seconds in the expected wait time estimate? Makes no sense to play seconds for an estimate.
Thanks
05-23-2007 03:42 PM
Have a look at my postings in previous threads:
Please rate useful posts!
05-23-2007 04:08 PM
Thanks for the links. The deployment is IPCC V7.1 and CVP, not IPCC Express. I'm told by the systems integrators that the round up to minutes needs a Java programming change from the out-of-the-box functionality. Can you estimate the man-hours for such a change?
It does not seem like a big job to me.
Thanks. Appreciate it.
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