Help with Expected Wait Time

jake-savage · ‎05-02-2007

I'm having some scripting trouble...I'm trying to configure the script to calculate the expected wait time for the customers in the queue and play a prompt. The main problem is I can't seem to get the "create generated prompt" to work and play the number of minutes.

Does anyone have a sample script they've used?

bbaley · ‎05-08-2007

You can check this document for expected wait time

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00801547e9.shtml

chrisf · ‎05-23-2007

Hi there,

Did you find out how to play only the number of minutes and not the seconds in the expected wait time estimate? Makes no sense to play seconds for an estimate.

Thanks

mmelbourne · ‎05-23-2007

Have a look at my postings in previous threads:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddd7fa7/2#selected_message

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddc3cea/1#selected_message

Please rate useful posts!

chrisf · ‎05-23-2007

Thanks for the links. The deployment is IPCC V7.1 and CVP, not IPCC Express. I'm told by the systems integrators that the round up to minutes needs a Java programming change from the out-of-the-box functionality. Can you estimate the man-hours for such a change?

It does not seem like a big job to me.

Thanks. Appreciate it.