Data is Absent in Reports Created by the CAR Tool

Answered Question
May 2nd, 2007
User Badges:

Hi All,


We are experiencing a problem as shown on the link

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml


We followed the troubleshootign steps but we were unable to resolve the said issue until a few days after,

everything went back to normal.


Now the problem happens again. Is there a way to prevent or check why the problem occured again?


Thanks,

Jeff


Correct Answer by neesharm about 10 years 1 month ago

1.What data is missing ...is it specific report (like Qos) or say from a date (say you are not seeing data for last 20 days)


I think the issue was resolved previously becoz you purged art datbase manually (it takes 1-3 days to recover data from CDR to ART depending upon database size ...hence the delay)


So you would need to repeat the same process and then confiure automatic purge

chk link

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_user_guide_chapter09186a00800c26df.html#wp1100536


Before that here is small checklist which you can follow to make sure setting are correct


Check the following.

CDR Schedular service should be started and running

--------------------------------------------

System -> Enterprise parameter

Under the CDR Parameters section Verified these three parameter

CDR Format* = CDRs will be inserted into database.

CDR UNC Path = "\\\CDR>"

Local CDR Path* = C:\Program Files\Cisco\CallDetail

CDR Format* = CDRs will be inserted into database

------------ -----------------------------------------------------

Service -> Service Parameter

Selected the publisher and then subscriber.

Verify these service parameter in Both the publisher and subscriber.

under "system" section

CDR Enabled Flag* = "True"

CDR Log Calls with Zero Duration Flag* ="True"

------------ --------------------------------------------------------------

CDR Insert service should only be started Only on Publisher

On subscriber it should be Stopped

Application->sevicability ->tools ->service activation select the publisher.

Cisco CDR Insert activated in publisher.

----------------------------------------------------------------------------

More links


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186


a0080100566.shtml

CDR Analysis and Reporting


http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f5268.html



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Loading.
Correct Answer
neesharm Wed, 05/02/2007 - 21:11
User Badges:
  • Bronze, 100 points or more

1.What data is missing ...is it specific report (like Qos) or say from a date (say you are not seeing data for last 20 days)


I think the issue was resolved previously becoz you purged art datbase manually (it takes 1-3 days to recover data from CDR to ART depending upon database size ...hence the delay)


So you would need to repeat the same process and then confiure automatic purge

chk link

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_user_guide_chapter09186a00800c26df.html#wp1100536


Before that here is small checklist which you can follow to make sure setting are correct


Check the following.

CDR Schedular service should be started and running

--------------------------------------------

System -> Enterprise parameter

Under the CDR Parameters section Verified these three parameter

CDR Format* = CDRs will be inserted into database.

CDR UNC Path = "\\\CDR>"

Local CDR Path* = C:\Program Files\Cisco\CallDetail

CDR Format* = CDRs will be inserted into database

------------ -----------------------------------------------------

Service -> Service Parameter

Selected the publisher and then subscriber.

Verify these service parameter in Both the publisher and subscriber.

under "system" section

CDR Enabled Flag* = "True"

CDR Log Calls with Zero Duration Flag* ="True"

------------ --------------------------------------------------------------

CDR Insert service should only be started Only on Publisher

On subscriber it should be Stopped

Application->sevicability ->tools ->service activation select the publisher.

Cisco CDR Insert activated in publisher.

----------------------------------------------------------------------------

More links


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186


a0080100566.shtml

CDR Analysis and Reporting


http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f5268.html



jechoi Thu, 05/03/2007 - 16:36
User Badges:

Hi,


Having problemw with not seeing a report of calls on FAC from specific date.


Thanks for the information by the way. It helps a lot. I think we found the problem.


regards,

Jeff

madan.kumar Mon, 10/29/2007 - 04:40
User Badges:

Hi


I'm also facing the similar issue After doing the few changes mentioned in the above URL we are able to generate User extension based reports but still not getting extension based summary report


Regards


Madan

Actions

This Discussion