05-02-2007 05:24 PM - edited 03-14-2019 09:17 PM
Hi All,
We are experiencing a problem as shown on the link
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml
We followed the troubleshootign steps but we were unable to resolve the said issue until a few days after,
everything went back to normal.
Now the problem happens again. Is there a way to prevent or check why the problem occured again?
Thanks,
Jeff
Solved! Go to Solution.
05-02-2007 09:11 PM
1.What data is missing ...is it specific report (like Qos) or say from a date (say you are not seeing data for last 20 days)
I think the issue was resolved previously becoz you purged art datbase manually (it takes 1-3 days to recover data from CDR to ART depending upon database size ...hence the delay)
So you would need to repeat the same process and then confiure automatic purge
chk link
Before that here is small checklist which you can follow to make sure setting are correct
Check the following.
CDR Schedular service should be started and running
--------------------------------------------
System -> Enterprise parameter
Under the CDR Parameters section Verified these three parameter
CDR Format* = CDRs will be inserted into database.
CDR UNC Path = "\\
Local CDR Path* = C:\Program Files\Cisco\CallDetail
CDR Format* = CDRs will be inserted into database
------------ -----------------------------------------------------
Service -> Service Parameter
Selected the publisher and then subscriber.
Verify these service parameter in Both the publisher and subscriber.
under "system" section
CDR Enabled Flag* = "True"
CDR Log Calls with Zero Duration Flag* ="True"
------------ --------------------------------------------------------------
CDR Insert service should only be started Only on Publisher
On subscriber it should be Stopped
Application->sevicability ->tools ->service activation select the publisher.
Cisco CDR Insert activated in publisher.
----------------------------------------------------------------------------
More links
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186
a0080100566.shtml
CDR Analysis and Reporting
05-02-2007 09:11 PM
1.What data is missing ...is it specific report (like Qos) or say from a date (say you are not seeing data for last 20 days)
I think the issue was resolved previously becoz you purged art datbase manually (it takes 1-3 days to recover data from CDR to ART depending upon database size ...hence the delay)
So you would need to repeat the same process and then confiure automatic purge
chk link
Before that here is small checklist which you can follow to make sure setting are correct
Check the following.
CDR Schedular service should be started and running
--------------------------------------------
System -> Enterprise parameter
Under the CDR Parameters section Verified these three parameter
CDR Format* = CDRs will be inserted into database.
CDR UNC Path = "\\
Local CDR Path* = C:\Program Files\Cisco\CallDetail
CDR Format* = CDRs will be inserted into database
------------ -----------------------------------------------------
Service -> Service Parameter
Selected the publisher and then subscriber.
Verify these service parameter in Both the publisher and subscriber.
under "system" section
CDR Enabled Flag* = "True"
CDR Log Calls with Zero Duration Flag* ="True"
------------ --------------------------------------------------------------
CDR Insert service should only be started Only on Publisher
On subscriber it should be Stopped
Application->sevicability ->tools ->service activation select the publisher.
Cisco CDR Insert activated in publisher.
----------------------------------------------------------------------------
More links
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186
a0080100566.shtml
CDR Analysis and Reporting
05-03-2007 04:36 PM
Hi,
Having problemw with not seeing a report of calls on FAC from specific date.
Thanks for the information by the way. It helps a lot. I think we found the problem.
regards,
Jeff
10-29-2007 04:40 AM
Hi
I'm also facing the similar issue After doing the few changes mentioned in the above URL we are able to generate User extension based reports but still not getting extension based summary report
Regards
Madan
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: