2 phones ringing at the same time

Unanswered Question
May 3rd, 2007
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I have a CME 3.3 and I have a 7940 with extension 100 as operator, so all incoming calls from the PSTN goes to that extension directly (100) and the secretary forward the calls to the other extensions.

I'd like to have 2 phones as operator, so 2 phones rings at the same time, i.e. extension 100 and 101 rings at the same time when receive an incoming call and the phone is picked up with the first secretary that can take it.


How can I do it?


regards

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Overall Rating: 3 (2 ratings)
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thisisshanky Thu, 05/03/2007 - 06:03
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ephone-dn 1 dual-line

number 100


ephone 1

button 1:1

ephone 2

button 1:1


Now this is a shared line. When a call comes in it will ring both phones.


HTH


Sankar


PS: please remember to rate posts!

Chris Deren Thu, 05/03/2007 - 06:03
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    2017 IP Telephony, Contact Center, Unified Communications

You can make the 100 ephone hunt pilot, and assign anoterh DN to this phone, and put both phones in the ephone hunt group, such as:


ephone-hunt 1 sequential


pilot 100


list 101, 102


final 103 <-- VM Pilot for example


http://www.cisco.com/univercd/cc/td/doc/product/voice/its/cme33/cme33sa/cme33cvg.htm#wp2175404


Other option could ve forward no answer.


HTH,


Chris



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