I am using IPCC Premium Version 4.0,one of the customer requirement is to mark a call when answered as say for Eg. "Inquiry" , "Sale" etc.The list of all this tags needs to popped up when the call finishes and agent can select the relevant type of call.
I am not sure it this can be incorporated as agent desktop or via script.
Or is it possible at all once the call is released.
Thanks in advance.