CSQ info display on IP Phone Agent

jtndavis111 · ‎05-03-2007

I have a script with 4 menu options. Each of these options points to a different CSQ. I am trying to find a way display on the phone, which CSQ the call is coming from. Basically a callerID name for the CSQ.

I am able to set display text for the entire call control group but I want to be able to show different text based on the option chosen.

If anyone can provide some help I would greatly appreciate it.

walteryork · ‎06-01-2007

Consider using enterprise data to push the queue information to the phone. In your script, before a call rings to an agent, set the enterprise data in the name of the particular queue. The agent can then use the qstats to see the enterprise data/ aka. queue the user is calling.