One of our subscribers was having trouble with his MWI - it wouldn't light for new voicemail. I deleted his account and then added it again, using the sa...still no good on MWI, but that was it for troubleshooting that afternoon. Later that evening we rebooted the Unity server to address another issue (slow vm access which turned out to be a LAN problem). The next morning, the subscriber account was gone, and now when I try to re-add it as usual (in the sa with "find exchange user"), Unity cannot find the account. The mail account exists in Exchange and is working otherwise. I also tried using the Bulk Delete Tool on the server, but it doesn't bring up the subscriber account using any of the options. Any ideas? Thanks!