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Issue with MOH voie repeats itself

jgittins1
Level 1
Level 1

I have an issue with moh on a callamanger express 4.1 when the caller calls in from the pstn and is placed on hold he can heard the music on hold , however after playing foor a while it seems to repeat the voice of the announcer on the wav file. this is periodic

3 Replies 3

thisisshanky
Level 11
Level 11

Announcer ? Who is the annoucner here ? What do they hear periodically ?

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

the music on hold plays music along with a voice for example " please continue to wait while an operator becomes avialable" Orthopedics northest preforms over 2,000 bone operations a year"

Then for example the orthopedics part repeats itself twice,,

Can you hear it twice when you play using windows media player or someother player?