Spectralink phone problem

Unanswered Question

Hi,

I need some advise with spectralink phones with cisco wireless network.

My customer is using the following:

Spectralink phone i640 with release 91.047

CallManager release 5

Wireless controller with release 4.02

The phones are loosing their call and receive the no SVP found on their phones.

The RF as been verified. Signal strenght, channel assignment, cell overlap and all wireless requirements seems ok.

Do you have any recommandation on this setup?

I have this problem too.
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mike_perish Tue, 05/08/2007 - 06:01

Hello,

Sounds exactly like the issues that we experienced. The phones would cut out and reboot on there own at random times and places. When running with the 4.0.179.11 version of the controller we had many unhappy users with our Spectralink i640 phones. Our solution was to downgrade to WLC 3.2.171.6. I believe that there is a version of 4.0 that is stable with the Spectralink phones, but I was unable to find the e-mail from TAC that had that version number in it. We decided to run the 3.2 version since TAC indicated that the 4.0 releases were Early Deployment builds and not General Deployment builds. One of our many frustrations of the WLC was no documentation indicating if a version was a ED or GD release. I have heard that 4.1 is supposed to be a GD release.

We spent three very frustrating weeks in production with a 4.0 version of code before we downgraded to 3.2. After we began running the 3.2 version of code, we were forced to reset the controllers to factory defaults and reconfigure them identically 4 or 5 times because the simply stopped working. Things have been stable and working well for the past 6 months mainly because I no longer make any changes using the WCS on the production controllers at all. Somehow the slight tweaking and tuning of the controllers kept breaking their functionality (specifically with windows 2000 laptops using Linksys WPC11 cards and with pocket PC devices). I now do all of my configuration through the CLI interface so that I can easily save a full list of the configuration settings in a text file. With the config files from the controller not being in a plain text format I don?t want to drag any ?garbage? along from a potentially bad config file.

I am hoping that 4.1 will be much more mature version of code. I am currently running it in a test environment.

Hope this info helps.

rprpalmer Tue, 05/08/2007 - 06:05

I would make sure that you have 1,2, and 5 MBps enabled. Also, the latest version of code doesn't seem to have the same problems. We were running the same spectralinks with out an issue however the Nortel branded version had multiple problems.

rseiler Mon, 05/14/2007 - 18:28

You may want to open a TAC case as there are several 'knobs' on the newer controller releases that need to be set specifically *OFF* to avoid problems with the SpectraLink phones.

Also, Cisco has published an informative white paper on configuring the Cisco Airespace wireless controller for use by SpectraLink phones:

SpectraLink Phone Design and Deployment Guide

http://www.cisco.com/en/US/tech/tk722/tk809/technologies_tech_note09186a00806d11cb.shtml

As always, please rate all posts that are helpful...

rupert.wever Wed, 05/16/2007 - 21:49

I highly recommend following the spectralink Configuration and Deployment guide - tested and VIEW certified:

http://www.spectralink.com/files/scms_docs//72_9959_00_F.pdf

Double-check the following basics:

#1 Handset SW (89.134 or 12.010) or later

#2 Controller SW (4.0.206.0) or later

#3 Max of 10 calls per AP (expect 6-8 instead)

#4 Switched infrastructure (should be obvious)

#5 Disable WMM

#6 Watch Multicast traffic

#7 Do not use AP1000's

#8 Use separate VLAN/SSID's for Data & Voice

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