Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is an opportunity to discuss with Cisco expert Bob Short the updated version of Cisco support tool for registered users, Bug Toolkit which provides a better and easier access to bugs and bug data. In 1997 Bob joined Cisco as a front-line engineer in customer support, handling customer issues with Cisco firewall and other security products. Later on, he moved into project and then product management with the Technical Services Web team. For the past 5-years, he has been working with Bug Toolkit and overall software bug management. His knowledge with how Cisco manages bugs is directly reflected in the newest Bug Toolkit release.
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Bob might not be able to answer each question due to the volume expected during this event. Our moderators will post many of the unanswered questions in other discussion forums shortly after the event. This event lasts through May 18, 2007. Visit this forum often to view responses to your questions and the questions of other community members.