Tranlation Routing Aspect ACD to Cisco CVP

Unanswered Question
May 4th, 2007

Is there some better documentation and examples describing procedures for translation routing from an Aspect ACD back to Cisco CVP. I have a PDF called "Cisco ICM Software Supplement for Aspect.pdf", and I am already able to TR from CVP to Aspect, but the other direction is harder to figure out.

I have this problem too.
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boyd.lynn Thu, 05/31/2007 - 03:00

In order to use TRs from the Aspect to CVP you have to have a range of DDIs that will deliver the call to the CVP from the Aspect.

i.e 95554441 to 95554445

You also need a CCT that will dial out using the DDI returned from the ICM in one of the Aspect Variables A-E (You can choose which one)

i.e CCT 300 and Variable B

In the TR configuration with Aspect as the routing client the labels should be configured as






where %2 means Variable B

A=1, B=2 etc


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