05-06-2007 07:10 PM
The devices have been deleted/removed from CiscoWorks but it's still shows in the Suspend mode under Delete Device tab. Please advise on how to permenantly delete/remove from both Suspend & Delete mode.
05-06-2007 07:26 PM
From suspended mode you should be able to select the devices then delete them. It depends on the exact version of CiscoWorks as to exactly the steps involved here.
05-06-2007 07:35 PM
From the suspended mode, I have select the devices that were supposed to be deleted by an error message apprears. See below:
Critical Error
A failure occurred during an import status operation.
05-06-2007 08:08 PM
What version of CiscoWorks is this, and on what platform?
05-06-2007 09:40 PM
Browser Status
Java Enabled
JavaScript Enabled
Cookies Enabled
Browser MSIE 6.0; (Supported IE version)
SSL Compliance Info
Name Version Install Date SSL Compliant
CiscoWorks Common Services with SP3 2.2 9-9-2005 22:08:14 YES
Resource Manager Essentials 3.5 8-3-2005 13:51:38 YES
Resource Manager Essentials Incremental Device Support 3.5 8-3-2005 13:51:38 YES
05-06-2007 10:21 PM
In that case, this error can mean a problem with DIServer, or more likely, the Essentials database. Please provide the output of NMSROOT/bin/pdshow. You also did not mention that platform on which RME is running. If Windows, please also provide the DISErver.log if Solaris, the daemons.log.
05-06-2007 11:35 PM
Hi Clarke,
Do you have email address, so that I can send you the out of the DIServer?
05-07-2007 07:24 AM
I would prefer to do this on the forum. If the log contains sensitive information, please open a TAC service request so you can continue troubleshooting there.
05-07-2007 11:02 PM
Thanks! I've already opened a TAC case for this issue.
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