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343
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2
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Error making conferences

carlostrapiello
Level 1
Level 1

I am trying to make a conference call with three users and I can't, phone screen shows: "Error completing conference".

Can anybody help me?. Thanks.

I use CCM 4.1

5 Replies 5

kelvin.blair
Level 5
Level 5

That error indicates that your out of conference resources.

This is not really.

I have some offices all of them connected to by gateways and only one call manager and I can do conferences in all office except one of them.

Sounds like a transcoding or Media Resource Group/List issue. Check your device pool and make sure that an appropriate MRGL is assigned and that you have conference and transcoding resources in that MRG.

This isn't the problem.

Media resource group/list are the same in all offices and how I said it is only in one where I have this problem.

I revised device pool of the problematic office and it is configured exactly equal than an office that conference works good.

I know what is the problem yet.

It is a codec problem.

All devices in all regions configured must to use the same codecs to do conferences.

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