I?ve configured the B-ACD with 2 menu option. The AA script is launched correctly and I can hear the gretting and the menu options. Whe I choose one menu option and there is agent available, there is no tone indicating that the calling is performing, but the telephone is ringing. Is this normal? I only hear silence... but I think I should hear the tone indicating that one telephone of the hunt-group is rinning.
yes with AA-BACD there is no ringback when the call is being transferred. Configure MOH under "telephony-service" and you will hear music on hold while the phone is ringing.