I am afraid I need some serious help with understanding this.
I am a t a loss.
We have Cisco telephose system with branches across the south.
Verizon is providing the circuits, I have a lot of paperwork, but I do not understand how the numbers are arrived at and who to report a problem to.
For example, we have a remote branch that one number does not work when dialing.
I have a Verizon AIM sheet that shows the number as being activated for that branch, but does not connect.
Would that be a Verizon issue, or a telephone system issue?
I do not understand how the system works