Cannot get redirected (forwarded) calls to greeting with SRST

woodsbc · ‎05-07-2007

Under SRST, I am trying to get redirected (forwarded) calls to the subscriber greeting in Unity reached from over the PSTN.

Pressing the messages button correctly gets the subscriber successfully into their mailbox, but forwarded calls only reach the main greeting of Unity.

RDNIS is working correctly as I see the forwarded subscriber number shown as the Dialed number in the Unity call viewer app. The problem is, however, that it is showing up as a Direct call and not a Forwarded call so Unity presents the opening greeting, not the subscriber greeting. Is there somewhere on CallManager or Unity that could not be setup right?

mchandak · ‎05-08-2007

What is the calling number being sent for these calls ?? One thing you might want to try and use is, configure the DID of this phone as alternative extension for the users

woodsbc · ‎05-08-2007

The calling number is an arbitrary number that I used that is not associated with a subscriber.

I am not sure I understand what you are asking me to try here.