GrantUnityAccess failed after DiRT restore of Unity 4.0.4

kenng2086 · ‎05-08-2007

Hi, all,

I just finished a DiRT restore of Unity 4.0.4 in MCS 7800 with Win2000 and Exchange 2000. I tried to use GrantUnityAccess to "bind" the AD users as Unity subscribers, but it failed with message as :

Failed getting subscriber's object ID from database.

anyone know what's wrong?

Thanks.

mchandak · ‎05-08-2007

Is this from the log file that is generated ?? Can you attach the complete log file which you run grantunityaccess. The location of the log file is mentioned when the command is executed

kenng2086 · ‎05-08-2007

Hi, mchandak,

here is the log after I issued grantunityaccess:

Tue May 08 15:04:24.953 Entering Initialize \ConnectorClientBase.cpp (line 48)

Tue May 08 15:04:26.796 Exiting Initialize \ConnectorClientBase.cpp (line 89)

Tue May 08 15:04:26.796 Entering GetSimpleFilter \ConnectorClientBase.cpp (line 412)

Tue May 08 15:04:26.796 Exiting GetSimpleFilter \ConnectorClientBase.cpp (line 428)

Tue May 08 15:04:26.812 Entering GetRowSet \ConnectorClientBase.cpp (line 105)

Tue May 08 15:04:26.812 Exiting GetRowSet \ConnectorClientBase.cpp (line 121)

Tue May 08 15:04:26.812 Entering GetOneRow \ConnectorClientBase.cpp (line 127)

Tue May 08 15:04:26.843 spRowset->Item(0) reports no more rows. Exiting function. \ConnectorClientBase.cpp (line 134)

Tue May 08 15:04:26.843 Failed getting rowset for subscriber Administrator Exiting Function. 0x8004010f \GrantAccess.cpp (line 356)

Tue May 08 14:41:34.906 Entering Initialize \ConnectorClientBase.cpp (line 48)

Tue May 08 14:41:36.281 Exiting Initialize \ConnectorClientBase.cpp (line 89)

Tue May 08 14:41:36.281 Entering GetSimpleFilter \ConnectorClientBase.cpp (line 412)

Tue May 08 14:41:36.281 Exiting GetSimpleFilter \ConnectorClientBase.cpp (line 428)

Tue May 08 14:41:36.281 Entering GetRowSet \ConnectorClientBase.cpp (line 105)

Tue May 08 14:41:36.296 Exiting GetRowSet \ConnectorClientBase.cpp (line 121)

Tue May 08 14:41:36.296 Entering GetOneRow \ConnectorClientBase.cpp (line 127)

Tue May 08 14:41:36.312 Exiting GetOneRow \ConnectorClientBase.cpp (line 143)

Tue May 08 14:41:36.312 GetDC returning '\\unitytest.apt.ipt' (dwErr = 0) \GrantAccess.cpp (line 146)

Tue May 08 14:41:36.312 Using local DC \\unitytest.apt.ipt \GrantAccess.cpp (line 165)

Tue May 08 14:41:38.562 GetDC returning '' (dwErr = 1355) \GrantAccess.cpp (line 146)

Tue May 08 14:41:38.562 Failed getting DC for domain unitytest \GrantAccess.cpp (line 171)

Tue May 08 14:41:38.562 LookupAccountName Returned Error 534 \GrantAccess.cpp (line 227)

Tue May 08 14:41:38.562 LookupAccountName Failed: 0 \GrantAccess.cpp (line 233)

see if these can help.

neesharm · ‎05-08-2007

More questions

What account are you loogged on to unity ?

have you tried to assign Administrator Rights Unity subscribers as well?

Can u paste the exact command that you are typing ...what account are you trying to grant access ?

Also check the Class Of Service for all their Unity subscribers and Administrators

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag405/ex/sag_0150.htm

kenng2086 · ‎05-09-2007

Hi,

I logged in as local administrator account which is also domain admin, scehma admin and exchange full admin.

The command I used in DOS was:

>grantunityaccess -u apt\administrator -s administrator

have you tried to assign Administrator Rights Unity subscribers as well? --> do u mean their association? I am having this trouble.

mchandak · ‎05-09-2007

The Unity Admin is called EAdmin and not Administrator. So the command you should be using is grantunityaccess -u apt\administrator -s EAdmin

Also, incase this fails with the local Administrator account, use a Domain Administrator account to run this command