05-08-2007 02:56 AM - edited 03-18-2019 07:18 PM
I have a customer with own audio files. Now I have to install a call handler with these audio files. But after recording the customer audio, the unity system audio will be played. How can I disable this ?
05-08-2007 03:50 AM
If the greeting is set to Play from the recording, Unity is not supposed to play the system greeting. Confirm that the greeting is configured to play from "Recording"
05-08-2007 04:03 AM
Hi,
The greeting for the call handler is set from recording autio file. But after the file ends, unity plays the audio: after beep you can leave a message.
05-08-2007 04:26 AM
What is the after greeting action set for this Call handler ?? Sounds like it is configured to take a message after playing the Call Handler. Do you want to record a message after the CH is played or route calls based on User Input ?? Incase you dont want to have users leave a Message, the after message action should be configured accordingly
05-08-2007 04:46 AM
Hi, the greeting is a customer designed audio file. After greeting the caller should leave a message. But after the customer audio the unity plays a system audio. The problem is not the audio file after leaving a message.
If you want I can send you a picture.
thx
patrick
05-08-2007 05:00 AM
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