A problem with MWI Light that does not flash when message is waiting

g.lacoursiere · ‎05-08-2007

Hello,

WMI, is not an easy thing to understand and to configure. I have just solved the problem for receiving messages, and now the WMI does lignt on when there is a message for a user. So it must be some glich, because I think that I put everything correctly for WMI.

I attach my config files so someone can help me find my problem.

Thank you.

thisisshanky · ‎05-08-2007

Are the phones running SIP or skinny ?

If your extensions are 2 digits, your MWI on number should be 57.. and MWI off number should be 87..

HTH

Sankar

PS: please remember to rate posts!

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

g.lacoursiere · ‎05-08-2007

Hi, I am not completely certain that my phones uses SCCP. Thoug in all the config I have made, I work thinking that they where SCCP. How can I make shure ?

Also, I have tried what you said addng the following commands.

"no ephone-dn 19 dual-line

ephone-dn 19

no call-forward busy 99

no call-forward noan 99 timeout 18

number 57

mwi on

!

no ephone-dn 20 dual-line

ephone-dn 20

no call-forward busy 99

no call-forward noan 99 timeout 18

number 87

mwi off

But there is still no blinking red light on the phone that I leave a message on (ie 57).

So there is probably a miss configuration between sip and SCCP ? Or I dont' know what exacly.

Thank you for for your continuing help

Chris Deren · ‎05-08-2007

As Sankar said make sure you include the ".." such as number 57.. if your extensions are 2 digit long.

Take a look at this doc (page 14)

http://www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/cmeinter/cue_cme1.pdf

HTH,

Chris

g.lacoursiere · ‎05-09-2007

Thank you very much.

The lights are on,

but your not home,

your mind

is not your own.....

Oups, got a little excited....!!

neesharm · ‎05-08-2007

Have you alreday tried the steps mentioned in following doc

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps5520/products_tech_note09186a008027fa9f.shtml