Problems with ipcc 4.0 premium

Unanswered Question
May 8th, 2007

hi , what is the requeriments for install silent monitor.

my problem is : i'dont listen the conversations of the agent. i'm logged with supervisor, i can select de agent but don't listen your conversation.

please helpme in this diagnostic.

I have this problem too.
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lpezj Tue, 05/08/2007 - 23:46

Hi,

If you are using IPCC Express 4, take a look to this SRNS guide (page 81).

If you are usinig IPCC Express 3.5, take a look to this one (page 79).

How have you implemented the monitoring? Using SPAN to mirror ports or using CAD?

Hope this helps,

Juan Luis

lpezj Wed, 05/09/2007 - 05:58

Hi,

If you are using CAD and 794X/796X/797X phones as agent phones and you plug the agent desktop to the IP phone switch you don?t have any problem to monitor the agents.

If not, take a look to the links that I have sent you.

Hope this helps,

Juan Luis

jtroncoso Wed, 05/09/2007 - 07:20

what is the abbreviate SRNS ?

the agents haven acd agents desktop. i'dont listen yours conversations.(supervisor)

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