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Problems with ipcc 4.0 premium

jtroncoso
Level 1
Level 1

‎05-08-2007 10:40 AM - edited ‎03-14-2019 12:50 AM

hi , what is the requeriments for install silent monitor.

my problem is : i'dont listen the conversations of the agent. i'm logged with supervisor, i can select de agent but don't listen your conversation.

please helpme in this diagnostic.

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4 Replies 4

lpezj
Level 7
Level 7

‎05-08-2007 11:46 PM

Hi,

If you are using IPCC Express 4, take a look to this SRNS guide (page 81).

If you are usinig IPCC Express 3.5, take a look to this one (page 79).

How have you implemented the monitoring? Using SPAN to mirror ports or using CAD?

Hope this helps,

Juan Luis

0 Helpful

jtroncoso
Level 1
Level 1
In response to lpezj

‎05-09-2007 05:46 AM

is Cad

0 Helpful

lpezj
Level 7
Level 7
In response to jtroncoso

‎05-09-2007 05:58 AM

Hi,

If you are using CAD and 794X/796X/797X phones as agent phones and you plug the agent desktop to the IP phone switch you don?t have any problem to monitor the agents.

If not, take a look to the links that I have sent you.

Hope this helps,

Juan Luis

0 Helpful

jtroncoso
Level 1
Level 1
In response to lpezj

‎05-09-2007 07:20 AM

what is the abbreviate SRNS ?

the agents haven acd agents desktop. i'dont listen yours conversations.(supervisor)

0 Helpful
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