Problems with voice quality in integration between CME and CUE

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May 9th, 2007
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I have installed a CME4.1 in a cisco 2801 and a CUE 2.3.2. When I try access to the voicemail the voice quality is very bad and I can not undersant anything.

Can anybody help me?

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Brandon Buffin Wed, 05/09/2007 - 07:00
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Are you dialing into voicemail from a phone registered locally with CME? Are you pressing the Messages key to access voicemail? Can you tell if you are actually hearing the CUE greeting?


xavilleixa Wed, 05/09/2007 - 07:37
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Yes the phone is registered locally in the CME. The problem happens in all greetings AA, TUI, Voicemail.

I hear the greetings but the problem is that this greetings have a very bad voice quality with echo and clipping.


Brandon Buffin Wed, 05/09/2007 - 09:25
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Do you hear the quality issue with any other type of call or only calls to CUE? If only calls to CUE, I would recommend opening a TAC case. Could be a bad CUE module.


xavilleixa Wed, 05/09/2007 - 11:25
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Thank you!!!

The problem only appears on the calls to CUE. Tomorrow I will try to change the AIM-CUE to another slot and if it doesn't work I will open a case to the TAC.

Markus Schneider Wed, 05/09/2007 - 17:52
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Echo? If you really are hearing echo, something else is wrong. If it's local echo, then something's wrong with the speakerphone/headset locally. Remote echo can't be originated from CUE; it's simply playing packets. I doubt moving it to a different slot will help. I would recommend getting a sniffer trace from the phone and see whats there. You should probably open up a TAC case and grab the messages.log from the CUE. Maybe there are some errors there that could explain this. I would make sure you're trying multiple phones and that the audio really is going from CUE to phone directly. It could be something where it's taking some unexpected path, or there's a transcoder involved or something.


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