Transfer direct to voicemail question

loneale2007 · ‎05-09-2007

I am using the Cisco IP Phone 7960G for CallManager 4.1(3). As a receptionist, I would like to be able to directly transfer people to voicemail (without waiting for the ext. to ring through) when the callee is unavailable. I do not want to idirect them to the general voicemail, and I direct calls for more than one callee/voicemail box, so don't think the manager/assistant proxy line can work for my needs. Any suggestions? Thank you!

Brandon Buffin · ‎05-09-2007

Take a look at the following link.

http://www.cisco.com/warp/public/788/AVVID/transfer_voicemail.html

Hope this helps. If so, please rate the post.

Brandon

gogasca · ‎05-09-2007

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

This should work with CCM 4.1(3)

loneale2007 · ‎05-09-2007

Thank you so much for your help! I couldn't seem to find the right page, so I appreciate you finding it for me.

gmorrow · ‎05-23-2007

We are having the same issue allow we are trying to use the Attendant Console to do it and we get an error message that says fail to transfer to voicemail.