Audio Group Pickup Notification

Answered Question
May 10th, 2007

Hi,

Our customer get an issue the new feature on CCM 4.2(3) with Group Pickup audio notification. It works fine as well, but if a phone get a notification while being in a phone call, the user hears a sound which disturb him. Sound notification is a good thing when you're free, but if the end-user is already in a call, he should not be able to hear the pickup notification in the handset.

Does anyone could help me.

Thx u

Fabian

I have this problem too.
0 votes
Correct Answer by rob.huffman about 9 years 6 months ago

Hi Fabian,

Call pickup allows users to pick up incoming calls within their own call pickup group. The Cisco CallManager automatically dials the appropriate call pickup group number when a user activates this feature on a phone.

For this type of call pickup, you can configure audio and visual notification to the rest of the call pickup group members that a call is available for pickup. You can configure the following notification parameters in the Call Pickup Group Configuration window:

Type of notification (audio, visual, both, or neither)

Content of the visual notification message (called party identification, calling party identification, both, or neither)

Number of seconds delay between the time the call comes into the original called party and the notification to the rest of the call pickup group members.

***You can configure the type of audio notification that is provided when a phone is idle or in use in the Directory Number Configuration window.

Ring Setting (Phone Active)

From the drop-down list box, choose the ring setting that is used when this phone has another active call on a different line. Choose one of the following options:

Use system default

Disable**

Flash only**

Ring once

Ring

Beep only

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055b5a0.html#wp1245287

Try one of the settings Disable** or Flash only**

Hope this helps!

Rob

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Correct Answer
rob.huffman Thu, 05/10/2007 - 04:38

Hi Fabian,

Call pickup allows users to pick up incoming calls within their own call pickup group. The Cisco CallManager automatically dials the appropriate call pickup group number when a user activates this feature on a phone.

For this type of call pickup, you can configure audio and visual notification to the rest of the call pickup group members that a call is available for pickup. You can configure the following notification parameters in the Call Pickup Group Configuration window:

Type of notification (audio, visual, both, or neither)

Content of the visual notification message (called party identification, calling party identification, both, or neither)

Number of seconds delay between the time the call comes into the original called party and the notification to the rest of the call pickup group members.

***You can configure the type of audio notification that is provided when a phone is idle or in use in the Directory Number Configuration window.

Ring Setting (Phone Active)

From the drop-down list box, choose the ring setting that is used when this phone has another active call on a different line. Choose one of the following options:

Use system default

Disable**

Flash only**

Ring once

Ring

Beep only

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055b5a0.html#wp1245287

Try one of the settings Disable** or Flash only**

Hope this helps!

Rob

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