DND takes a long time to cancel CCME 4.0

Ross Rehart · ‎05-10-2007

I have a client that has CCME 4.0. I have configured the phones so that DND is an option. DND can be enabled immediately, but when cancelling, it takes approximately 30 - 60 seconds to return to the previous (non-DND) state. I have uploaded the configuration here. Can anyone help me understand where to set a cancel timer for DND (or if that's possible)? Thanks.

Rob Huffman · ‎05-10-2007

Hi Ross,

It looks like you are hitting this bug, have a look;

CSCsg87192 Bug Details

Headline 79x1 phone delay to display system message after deactivate DND

First Found-in Version 8.0(3)

First Fixed-in Version 8.3(0.12), 8.2(1.5)

Symptom:

79x1 (7961 and 7941) with cme 4.0.3 delay around 30 seconds to display system message after user deactivate Do Not Disturb via pressing softkey.

Customer activate DND by pressing the DND softkey and the screen changes to "DND" instead of system message which is fine, however, when customer deactivate it...it takes approximately 30 seconds for the DND to change back to the system message.

Conditions:

The problem is only with SCCP41.8-0-4ES4-0-1S and SCCP11.8-0-4SR1S, and NOT seen on earlier firmware like TERM41.7-0-3-0S. It is not seen on 7940/7960 as well.

Workaround:

use firmware TERM41.7-0-3-0S

Here are 3 other threads where people are having the same trouble.

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddc59c2/6#selected_message

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddb6b0

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddc82f

Hope this helps!

Rob