I have a question about Music on Hold audio source when called from within an IPCC script. We are using several ?queue loops? which execute while a caller is in the queue. Essentially we play a prompt that lets the caller know that we appreciate their business and that their call will be handled in the order in which it was received. We then insert a ?Call Hold?, then delay for 45 seconds, then do a ?Call Unhold? after which we loop back to the start of the queue loop.
The reason for this is so that callers are not subjected to ?dead air? between plays of the queue prompt.
My question is this, When you place a ?Call Hold? step in a script, which device?s MOH setting is used? For example, does it use the MOH source from the JTAPI Trigger, or from the CTI Route Point, or somewhere else?
If changes are made to the device (once I figure out the correct one), are the changes immediate or is there some service that needs to be restarted to have the change realized?
I have attached a screen shot showing the part of my script that I am talking about.
Thanks in advance,