I have a question about ?interruptible? steps within an IPCC script. If callers end up in a queue loop, where a prompt is being played to them, and if that prompt is ?interruptible?, and the caller ?punches out? (i.e. enters a DN or other digits) where and how is that dealt with?
In experimenting with this, I called into our system and went into the queue loop. I keyed in a known good DN and it seems like it just sends me back into the queue loop.
Thanks in advance,