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Iimit the AA time?

michaelzhq
Level 2
Level 2

Problem:

The reception handles all the calls in business hours. AA only works for 3 hours(5:00pm ~ 8:00pm)after business hours because somebody continues working but nobody works at reception.

How can I limit the AA working time?

System: CME 4.1 and AA on CUE

Thanks.

1 Reply 1

thisisshanky
Level 11
Level 11

This depends on what type of step you have used in the AA. If using BusinessHours step, then you need to adjust the system schedule. Otherwise you can use Time of the Day and Day of the week steps to customize the time during which AA is active.

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus
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