%MISTRAL-3-ERROR

Unanswered Question
May 10th, 2007

Hi NetPro,

i got the error msg from log file, what is that mean actually ?

%MISTRAL-3-ERROR: Error condition detected: TM_NPP_PARITY_ERROR

regards,

Kitten

I have this problem too.
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ankbhasi Thu, 05/10/2007 - 21:09

Hi Kitten,

I believe you have sup 2 msfc2.

The MSFC2 does contain ECC memory protection, however there are memory locations where parity is checked but single bit errors cannot be corrected. Below are some error messages that would indicate a parity error:

MISTRAL_TM_DATA_PAR_ERR_REG_MASK_HI: 42

Error condition detected: TM_NPP_PARITY_ERROR

Error condition detected: SYSAD_PARITY_ERROR

Error condition detected: SYSDRAM_PARITY

If these error messages were logged just once then it could be a single event error and the MSFC2 should be monitored. Can you check in the logs and confirm the same.

If you are getting this very frequently then you may need to get your sup replaced.

HTH

Ankur

*Pls rate all helpfull post

ney25 Thu, 05/10/2007 - 22:09

Hi Ankur,

yes, i am using sup2+ , this error msg just once, but what is the action taken ?

kindly guide me on this, your reply will be highly appreciated.

regards,

Kitten

ankbhasi Thu, 05/10/2007 - 22:14

Hi Kitten,

If you have seen this error just once then it could be transient issue or single event error so I will recommend to monitor MSFC and see if you get this error again.

Nothing to worry much if this is just one time occurance. If it happens again and keep continuing then you may need to get it replaced. As of now just monitor the same.

HTH

Ankur

*Pls rate all helpfull post

smothuku Fri, 05/11/2007 - 02:07

Hi Kitten ,

Meaning of the error messages is below.

%MISTRAL-3-ERROR : Error condition detected: [chars]

The most common errors from the Mistral ASIC on the MSFC are TM_DATA_PARITY_ERROR, SYSDRAM_PARITY_ERROR, SYSAD_PARITY_ERROR, and TM_NPP_PARITY_ERROR. Possible causes of these parity errors are random static discharge or other external factors.

Recommended Action: If the error message is only seen once (or rarely), the recommendation is to monitor the switch syslog to confirm the error message was an isolated incident. If these error messages are reoccurring, open a case with the Technical Assistance Center through the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Related documents-

Troubleshooting Hardware and Related Issues on the MSFC, MSFC2, and MSFC2a

Catalyst 6000/6500 System Crashes Troubleshooting

Release Notes for Cisco 7300 Series Routers for Cisco IOS Release 12.1 EX [Cisco IOS Software Releases 12.1 Special and Early Deployments]

Release Notes for Cisco IOS Release 12.1 E on the Catalyst 6500 MSFC [Cisco Catalyst 6500 Series Switches]

Release Notes for Cisco IOS Release 12.1 E on the Catalyst 6500 MSFC [Cisco 7600 Series Routers]

%MISTRAL-3-ERROR: Error condition detected: [chars]

An error condition has been detected by the Mistral ASIC.

Recommended Action: Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Related documents-

Troubleshooting Hardware and Related Issues on the MSFC, MSFC2, and MSFC2a

Catalyst 6000/6500 System Crashes Troubleshooting

Release Notes for Cisco 7300 Series Routers for Cisco IOS Release 12.1 EX [Cisco IOS Software Releases 12.1 Special and Early Deployments]

Release Notes for Cisco IOS Release 12.1 E on the Catalyst 6500 MSFC [Cisco Catalyst 6500 Series Switches]

Release Notes for Cisco IOS Release 12.1 E on the Catalyst 6500 MSFC [Cisco 7600 Series Routers]

Hope it hepls you.

Thanks,

Satish

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