Earlier this week I integrated CallManager 4.0(2a) with our Active Directory. The integration had a few negative effects. Our Operators no longer can sort the Cisco Corporate Directory by Department. In fact, while logged into the attendant console there is no department listed for any user.
Our AD Department field is populated for the majority of our users. In the CallManager CCMadmin, the users DO show a department listing. Does anyone know why our attendant console department field is not populating?
If CCM 4.x and below
Go to C:\Program Files\Cisco\CallManagerAttendant\bin
and modify department attribute field
Change it from departmentnumber to department
Open it again and test.