Attendant Console Changes after AD Integration

Answered Question
May 11th, 2007
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Earlier this week I integrated CallManager 4.0(2a) with our Active Directory. The integration had a few negative effects. Our Operators no longer can sort the Cisco Corporate Directory by Department. In fact, while logged into the attendant console there is no department listed for any user.


Our AD Department field is populated for the majority of our users. In the CallManager CCMadmin, the users DO show a department listing. Does anyone know why our attendant console department field is not populating?

Correct Answer by gogasca about 10 years 1 week ago

Hi,

If CCM 4.x and below

Go to C:\Program Files\Cisco\CallManagerAttendant\bin

run acconfig.bat

and modify department attribute field

Change it from departmentnumber to department

Restart TCD

Close AC

Open it again and test.


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zebranutz80 Mon, 05/21/2007 - 13:41
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Thanks for replying. Since I merged the CallManager with AD, the "DC Directory Server" service is disabled on the CallManager. SO...I am unable to logon to DCD Administrator.


BUT...within AD, I broused to Cisco > CCN > user_info > username_info > AttendantConsoleProfile and did find an ACXmlData file. The file is there, but it seem like the Department Field within AD is not corresponding with the Department Field in the Attendant Console. Any other ideas?

Correct Answer
gogasca Mon, 05/21/2007 - 14:10
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Hi,

If CCM 4.x and below

Go to C:\Program Files\Cisco\CallManagerAttendant\bin

run acconfig.bat

and modify department attribute field

Change it from departmentnumber to department

Restart TCD

Close AC

Open it again and test.


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