Need Help CRA 3.5

Unanswered Question
May 11th, 2007
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I need forward ICD Agent to one cell phome, but the system not work, since the call returns to the queue

Iam working


File Version Date Size

WFEngineService.exe 3.5(3)

WFCCNEditor.exe 3.5(3)

INSTTOOLS.DLL 3.1(0.140)

JTAPI Cisco JTAPI version 2.1(3.9


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Chris Deren Fri, 05/11/2007 - 20:39
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IPCC Express does not allow you to control external devices (Remote phone), you can do this with IPCC Enterprise.

What you can do is in your script and have the script redirect the call to the call to the cell phone number.


gogasca Tue, 05/15/2007 - 11:32
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Please take a look at Mobile Agent feature.

You will need UCCE


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