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Need Help CRA 3.5

jorge.rubio
Level 1
Level 1

‎05-11-2007 10:05 AM - edited ‎03-14-2019 12:51 AM

I need forward ICD Agent to one cell phome, but the system not work, since the call returns to the queue

Iam working

Version

File Version Date Size

WFEngineService.exe 3.5(3)

WFCCNEditor.exe 3.5(3)

INSTTOOLS.DLL 3.1(0.140)

JTAPI Cisco JTAPI version 2.1(3.9

Thanks

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2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

‎05-11-2007 08:39 PM

IPCC Express does not allow you to control external devices (Remote phone), you can do this with IPCC Enterprise.

What you can do is in your script and have the script redirect the call to the call to the cell phone number.

Chris

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gogasca
Level 10
Level 10

‎05-15-2007 11:32 AM

Please take a look at Mobile Agent feature.

You will need UCCE

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