Reset MLA ccmadministrator password?

Answered Question
May 13th, 2007

Hi,

We may have an issue where when the MLA was enabled, we are not able to login using the ccmadministrator id and password.

We followed the steps to enable MLA and have restarted the WWW publishing service and reopened the IE browser.

We have also tried to restart the IIS service in the internet service manager.

If all fails, is there any way to reset the MLA password for ccmadministrator?

Anyone have any ideas on this?

Thanks a million!

Eugene

Correct Answer by jason-calbert_2 about 9 years 9 months ago

Hello,

You can go into SQL and disable MLA. You then can login using the regular administrator password. Here is a link that explains the process step by step.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800e1691.shtml#newtopic

Please rate helpfull post

Jason

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