IPCCX Call Recording Setup

wenqianyu · ‎05-13-2007

Hello all,

I have IPCCX 4.0(5) installed and all services be enabled. I installed Cisco Supervisor Desktop and Cisco Agent Desktop. I can start recording in Supervisor Desktop when an agent receiving a call. I can see the recorded file in CSD > Recorded File. However, when I play this recorded file, or save it to a .wav file and plat it, I could not hear anything. Is there a settings somewhere that could fix this problem?

Thanks.

bwalchez · ‎05-18-2007

This can be a issue with the codec that is used to record g.711 or g.729.

You can use sound recorder to convert to the required codec.

sound recorder properties , convert now. or use MOH translator to convert.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805997bc.shtml

stevecrumbaugh · ‎06-25-2007

On the recording server, what size are the recording files?