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CAR

abartolomeu
Level 1
Level 1

‎05-14-2007 07:57 AM - edited ‎03-14-2019 09:29 PM

Hi!

When trying to view CAR reports ( CCM 4.2(3) ) the following error appears:

30025: Data is available only up to May 4, 2007.

What should be done to solve the problem?

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2 Replies 2

jason-calbert_2
Level 3
Level 3

‎05-14-2007 08:34 AM

Hello

Can you take a look in C:\programfiles\cisco\calldetail\CDR on your Publisher and all Subscribers. Sometimes files get stuck in this folder and do not get inserted into the database. Here is a troubleshooting guide you can follow if in fact they are getting stuck.

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

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abartolomeu
Level 1
Level 1
In response to jason-calbert_2

‎05-15-2007 06:14 AM

I've used your link and I've followed the steps indicated on the case 1. The last one was to Restart the Cisco CAR Scheduler service. How do I do that?

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