I have a situation where I have about 50 remote agents fed off of a IPCC express and 50 local agents. The remote agents have their own trunks and CCM sub using the distributed processing model. I am trying to figure out the best way to give some backup if the wan link to the IPCC/CCM publisher goes down. I have considered hunt groups and attendant console (since it gives queueing).
My concern with using the attendant console is the fact that it requires the phones be associated with the ac user. I am not sure if this will impact the IPCC during normal operation. Also I see no way for the call to go to another phone if the person does not answer.
On the hunt group I guess the limitation is no queueing for one and I had a concern if agents would be able to log in and out of the group if the connection to the pub was lost.
Does onyone have any comments or suggestions on these issues?