Hi - Using Unity 4.0(5) in a UM/Exchange environment.
I want to have subscribers with voicemail greetings that say "press 1 to transfer to my mobile, otherwise hold to leave a message".
What is the best way to setup the subscribers so it takes caller input during the greeting that then forwards to an outside number? I know how to setup call input for the "press 1" part i just don't know where i should point that input.
Create a call handler for the particular user you want to transfer the call to and then on the transfer page, set the "ring subscriber at this extension" to 9+. Make sure that your restriction tables do allow setting transfers to external numbers. This will be set in the CS_Default_transfer table, or Default_transfer table. Set the schedule for this callhandler to all-day, all hours...
Under caller input of subscriber, map key 1 to "Attempt transfer to callhandler" you created above.
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