Solved: CallManager 4.2, Forward a call by schedule

jess38 · ‎05-15-2007

How I can configure that all incoming call from PSTN to be forward from operator station (DN) to a alternative station (DN), after business hours. In this case, there is not Unity System.

Rob Huffman · ‎05-15-2007

Hi Juan,

Have a look at "Time of Day Routing" on CCM it should do what you need and more;

Cisco Unified CallManager System Guide, Release 4.2(1)

Time-of-Day Routing

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055ccd1.html

Also check out this this excellent presentation on Time of Day Routing supplied recently by Tom (it includes a great step by step and examples);

http://www.cisco.com/E-Learning/bulk/public/celc/CMToD/player.html

Hope this helps!

Rob

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Rob Huffman · ‎05-15-2007

Hi Juan,

Have a look at "Time of Day Routing" on CCM it should do what you need and more;

Cisco Unified CallManager System Guide, Release 4.2(1)

Time-of-Day Routing

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055ccd1.html

Also check out this this excellent presentation on Time of Day Routing supplied recently by Tom (it includes a great step by step and examples);

http://www.cisco.com/E-Learning/bulk/public/celc/CMToD/player.html

Hope this helps!

Rob

jess38 · ‎06-20-2007

Hi Rob,

Thanks you for your help. The second document was enought to configure my requirment.

Regards

Juan