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Calling Party ID display problem: CCM v 4.1(3) sr3c

t070335
Level 1
Level 1

‎05-15-2007 06:49 AM - edited ‎03-14-2019 09:30 PM

The issue is that when using the Call Pickup feature,the Calling Party ID does not display when the Auto Call Pickup service is enabled. When this service is disabled, there is no problem.

Your help would be appreciated.

Denis

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3 Replies 3

egrinkin1
Level 1
Level 1

‎05-15-2007 07:27 AM

Denis,

Did you check the Forwarded Call Information Display for the devices? I believe the default is to not forward the caller number or redirected number.

~ Liz

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t070335
Level 1
Level 1
In response to egrinkin1

‎05-15-2007 07:46 AM

Hi Liz

Thanks for your prompt reply.

No, the Forwarded Call Info is not checked, but that appears to be unnecessary, as we checked this setting at another of our customer's sites and also in our lab and found the box is not checked, but the feature works fine.

Regards,

Denis

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egrinkin1
Level 1
Level 1
In response to t070335

‎05-15-2007 07:50 AM

Sorry I could not help Denis. Good luck!

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