We have upgraded the AVRs in 67 offices with a Cisco IVR. 1 office appears to constantly loops calls. 1 out of 67. They have an Avaya phone system that is "working correctly"......... Did I mention that only 1 out of 67 offices is doing this...?
A client calls in and initiates a call. When done, the IVR gets the disconnect signal, and appears to disconnect the call. Then the line picks up another "call" but nobody is there so the IVR thinks it's a rotary phone and tries to transfer to the operator. We don't allow this after hours, so the IVR ends the call with a "Terminate (Contact : Contact)" in the IVR script. Then the line picks up another call and starts the process all over again. I've seen as many as 4-5 of these logged per second. 4 to 5 PER SECOND. They appear to be seperate calls because they get logged with different session id's.
What can I ask the remote phone guy to look at? He has always said his system is right, so he either doesn't know his system or he isn't willing to even look.