- Silver, 250 points or more
Had a issue on a 4.0(4) system where I was trying to get a call to go a certain subscriber and I configured the alternate extension with the other dialed numbers the call was coming in on per call viewer, and the call was not going to the subscriber. I had to add a direct call routing rule for the dialed number to go to the subscriber which worked.
Just wondering why the alternate extension method did not work. Does that work with direct calls and dialed number (per call viewer)?