flat text CDR file can not be created on the CCM Subcriber

namnd_vti · ‎05-16-2007

Hi,

I have a system with 03 CCM: 01 Pub and 02 Sub. On these days one of my Subciber CCM can not be able to create the flat text CDR file locally while still handle the calls. Pls support me.

jbarcena · ‎05-16-2007

>>>Verify that "Cisco CDR Insert" and "Cisco CDR Analysis and Reporting Scheduler" services are running ONLY in the Publisher Call Manager:

in your publisher callmanager server, go to start > programs > administration tools > services > verify the status for services "Cisco CDR Insert" and "Cisco CDR Analysis and Reporting Scheduler". If they are not "started", please restart them (just right-click on the service and select "restart").

If "Cisco CDR Insert" and "Cisco CDR Analysis and Reporting Scheduler" are running also in the subscriber servers, please stop them.

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>>>Verify service parameters in callmanager servers (publisher and subscriber).

--go to ccm admin > service > service parameters > select a callmanager server from the drop-down list > at "service" please select "Cisco CallManager" > click on "advanced" > verify that the following parameters are set to the correct values:

CDR Enabled Flag = True

CDR Log Calls with Zero Duration Flag = True

Call Diagnostics Enabled = True

***Repeat the same procedure for all callmanager servers in your cluster***

--Now go to ccm admin > service > service parameters > select a callmanager server from the drop-down list > at "service" please select "Cisco Data Base Layer Monitor" > verify that the following parameter is set to the correct value:

Max CDR Records = 1500000

***Repeat the same procedure for all callmanager servers in your cluster***

--Now go to ccm admin > system > enterprise parameters > verify that the following parameters are set to the correct values:

CDR File Time Interval (min) = 1

CDR Format = CDRs will be inserted into database

CDR UNC Path = \\\CDR

Local CDR Path = C:\Program Files\Cisco\CallDetail

***Repeat the same procedure for all callmanager servers in your cluster***

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>>>Please go to start > programs > administration tools > services and restart the following services after hours:

1) Restart service "Cisco database Layer Monitor" on publisher and subscriber servers.

2) Restart service "Cisco CDR Insert" on the publisher server.

3) Restart service "Cisco CDR Analysis and Reporting Scheduler" on the publisher server.

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namnd_vti · ‎05-16-2007

Thanks much for your reply. However in my system, I have not inserted the CDR into the DB. I have just configured the CCM to generate the flat text CDR file such as:cdr_StandAloneCluster....and after the CDR time interval is automatically removed to the Publisher.But now one of my Subcriber can not created the flat text CDR file localy while still handling calls.

Many thanks

jbarcena · ‎05-16-2007

Then just check the parameters on the Subscriber.

namnd_vti · ‎05-18-2007

In the CCM Administration I configure as follow:

CDR Format = CDR's will be kept in flat files

However I don't know why the CDR can not be created on one of my CCM Subcriber in the Cluster meanwhile the other can. You can see my configuration as the attachment.

Thanks and Regards,